FAQ

faq

1. Are you a manufacturer or trading company?
FM Factory is a bag manufactory, it established in 2008, and has become the largest 
and most professional manufactory for different kinds of bags now
2. Do you accept OEM or ODM orders?
Yes, We do.
FM Factory is a bag designer and manufacturer.
We accept our bags with our Legend brand or your brand or other brands authorized by 
your company.
We have experienced designers and sewers who can make custom made bags too.
3. Could you design the bag for me ?
Yes, we not only a manfacturer but also a designer. Please let me know your target price, usage,quantity
 and then we could design the bag with the right material and sturcture to reach your need.  Cause the structure, 
material,quantity and logo all can affect the price.
4. What is your sample policy?
You have to pay sample charge firstly.After receive ur TT copy,we will start to arrange samples. At the same time,
pls tell us your company name,contact person,address,zip code,phone and any express company’s account
(DHL,FEDEX,UPS,TNT).
All sample charge is refundable after ur order.After ur first order,all samples are free for you.
5.What kinds of logo you could make ?
We could make ur any logo(screen printing,heat transfer printing,offset printing,embroidery,rubber logo,metal 
plate logo,woven label,etc) on bags
Pls send your logo in AI or PDF format to us.Also tell us the pantone for different colors.
6.How can we know our order status?
Our quality control team will keep you updates with detail reports when the raw material arrives, It calls IMTC. 
We will send you DPI report during the products finished 20% . FIR report will be sent to you when the products
 finished 80%. We provide facts and reports what we see .So you can rest assured well.